OMINS increases sellers sales 75% in the first month

June 19, 2009 – 4:23 pm

I was recently helping out one of our newest clients who is a a good size seller on Trade Me with a few hundred auctions live at any time.

They have been using OMINS for a couple of months, and switched their listings entirely onto OMINS last month.  By doing so, their sales were suddenly 75% higher than the month before!

Our clients typically get a sales boost of between 20%-50% within the first 6 months, but 75% in the first month is definitely something special.  We’re very happy to have helped them achieve this growth!



OMINS adds SMS messaging support

June 19, 2009 – 4:22 pm

As we’ve mentioned before, Snipesoft servers and applications are monitored 24/7 for the highest reliability.  If any of our systems aren’t behaving as they should, our development staff and server administrators get notified by email and SMS message so they can resolve the problem as soon as possible.

Now available in OMINS!

Earlier this week, a client asked us if it was possible to send SMS messages to their customers like they currently can with email.  We figured this was a great idea!  We organised for them to sign up with our SMS gateway service and configured the inbuilt email system to be able to send SMS messages as well as emails.

All this took less than 2 hours from request to implementation, and costs approximately 1c per message.  This feature can be turned on for any OMINS by request - just let us know if you’re interested.



Snipesoft: moving on up!

June 12, 2009 – 6:12 pm

Here at Snipesoft, we’re always busy creating great software for professional e-commerce sellers, and these past couple of months are no exception!  Snipesoft has seen a couple of big changes and we’d love to share them with you.

We’ve moved!

That’s right, we now have our own private office in central Wellington City - right in the heart of things.  In fact, we didn’t even have to go very far.  We’re now on the 8th floor of the the CMC building - right next door to our previous offices!

This move is a natural progression for us, as we needed more space to fit our expanding team (more about that below) and felt it to be a great reward for our growing company.

Additions to our team

We’re happy to introduce two new members to our team to help cope with the growing demand: Eugene, our newest full time developer; and Nicky, our part time administration and support person.

Originally from South Africa, Eugene is a highly skilled developer who has a number of years experience with the open source technologies we use here at Snipesoft. We’re very happy to have him join our team!

When not at university, Nicky provides support for our clients and helps manage the day to day running of Snipesoft, all the while giving the office a female touch.

Why Snipesoft?

Unlike others, Snipesoft has a full time, professional development team focused on building better software for the New Zealand online auction marketplace and you - the professional seller.

In addition to our three full time developers, and two support staff, we have partnered with an independant web designer and server management & monitoring company to ensure we always have the most skilled people available to handle whatever comes our way.

This sets Snipesoft apart as the professional option for your e-commerce needs. Why settle for anything less?

The Team



(click to enlarge)

Our new office! From left to right - Nicky, Eugene, Owen & Chris.



OMINS auto-extend: the easy way to increase exposure of your auctions

May 21, 2009 – 12:55 pm

A great way to increase exposure of your auctions on Trade Me is to utilize the OMINS auto-extend feature.  Auto-extend keeps your auctions in a perpetual state of “closing soon”, which means they will show higher in the categories than your competitors.  OMINS has supported this feature (which can be turned on or off per auction) since the beginning, and our users have been reaping the benefits for many years.

However, we’ve made some updates recently and now allow you to extend further than before.  Previously, you could extend up to 7 days, but it would not extend 10 (or 14 in some categories) days due to the 25c fee involved.  Now there is an option to allow you to do this, and as you’ll see below this can be beneficial in many cases.

When utilized correctly, this feature will help you reduce your overall promotion fees, and increase your overall sell-through percentage.

Example 1:

Say you had an auction set to go for 7 days with feature combo ($3.45).  This works out at a cost of roughly 49c per day ($3.45/7).  However, if at 7 days you extend that auction to 10 days, then you are paying only 25c for those extra 3 days (or 8.3c per day).

This means you get an extra 3 days worth of feature combo listing for only 8.3c per day, whereas if you let the auction finish and relisted, you would be paying 49c per day again.  Furthermore, you will only be charged 25c if the auction reaches 7 days and needs to extend;  if you sell it before this happens, then this will not be required.

You can use this cents per day equation to help decide whether it’s worth extending the auction.  In short, if you would be paying more than 8c per day for the listing, then it is worthwhile allowing it to extend to the full 10 days.

Example 2:

If you have a 7 day listing with gallery ($0.55), then it’s costing you 7.8c per day ($0.55/7).  This means it’s not worth extending to 10 days, as this will cost you 8.3c per day to do so.  (In this case, the difference is negligable so it might still be a good idea to extend to 10 days simply to avoid creating another listing and help retain your sell-through percentage).

Example 3:

If you had a 7 day listing with gallery ($0.55) and 2x additional photos (10c each), then you would be paying 10.7c per day ($0.75/7).  This means it would be quite beneficial to extend to 10 days as the additional days would only cost you 8.3c.

Summary:
In short, by our calculations, any listing that will cost you more than 58c in promotion fees should be set to extend to 10 days.  If you want to increase your sell-through rate, you should also include gallery (55c) as it will only cost you a couple of cents per-listing to achieve this.

We highly recommend investigating whether the new 10-day extending support will benefit you and your auctions.



The fastest sites in New Zealand (yes, we’re in there!)

May 20, 2009 – 9:16 pm

ProjectX have published an interesting post about how well optimised New Zealand’s most popular websites are:

The bragging rights for NZ’s fastest webpage does not belong to Trade Me but to Land Transport at #1 and Canterbury University at #2. (Although Trade Me dominate the Top 10).

The key takeaway from this audit is the effect of too many page elements will kill download speed. Reducing the number of page elements will speed up the site!

We’re very happy to be among the fastest sites tested, coming in right behind Trade Me!  Being one of New Zealand’s 75 most popular websites means that we need to pull all the stops to ensure fast, reliable access to every visitor and user.

Our server infastructure and development techniques take advantage of the latest technologies which keeps us ahead of the pack and maintains our position as leaders of New Zealand e-commerce integration.

We wouldn’t have it any other way. :)



The price is right, regardless of the postage

May 12, 2009 – 11:04 am

Test auctions on eBay showed that most people prefer to pay a low price for an item and also pay postage than pay a higher price and get free postage, even when the former added up to more than the latter.

A CD for $5+$6 postage is preferred to a CD for $10+freepost. It wasn’t presented as that stark a choice: multiple auctions with different price-postage ratios revealed a net preference for low item price and a poor correlation between auction success and stated postage costs.

Interesting but hardly surprising: the salience of the price is greater than the cost of shipping (the anchoring cognitive fallacy), and people in general are not as rational or systematic as they/we believe. Or, as the authors put it:

We show that these results can be accounted for by boundedly rational bidding behavior such as loss-aversion with separate mental accounts for different attributes of the price or disregard for shipping costs.

This is science with real-world application: if you’re selling something in online auctions in competition with similar/same products you’ll do better, all else being equal, to price it low and impose a large-but-ignored shipping cost.

Source: http://www.marginalrevolution.com/marginalrevolution/2006/02/make_money_on_e.html



Upgrading from Auctionitis has never been easier!

March 24, 2009 – 5:11 pm

Switching to a new system can be a daunting task - especially one with as many features as OMINS!  There are usually many new options and new ways to think about things and it can be a bit overwhelming at times.

Now, however, migrating your product data just became a whole lot easier!

OMINS has always been able to import your auctions from Trade Me and create products out of them.  It was a simple matter of entering the auction numbers to import and letting OMINS do the work.

What’s changed?

We’ve now extended this feature to support importing from the Auctionitis XML export.  This will make upgrading from Auctionitis to OMINS a whole lot easier!

How easy?

All you need to do is export your XML from your current Auctionitis system, then upload it from Products -> Import Products in your menu.  Within a minute or so, all of your Auctionitis auction setups will be imported as OMINS products and auction rules.  Simple!

 



The story of OMINS and the golden kiwi…

March 23, 2009 – 10:46 am

For the past two weeks, Trade Me has been running a 10th Birthday celebration - a treasure hunt of sorts.  The goal was to find the golden kiwi when you placed a bid or listed an auction.

The promotion seems to have been a great success for Trade Me.  We’ve heard of many people who have finally gotten around to listing their products; or who have been placing more bids in the hopes of snagging the coveted golden kiwi.

Enter OMINS…

We first heard about the competition on the afternoon of Thursday the 12th.  We looked at how it worked and realised that, if nothing was done, OMINS users would miss out.  Since they let their software do all the listing for them, they wouldn’t be there to spot the golden kiwi and claim their prize!

So, that evening, we added full support for the competition into OMINS and waited for it to start…

What we did

The competition was simple - when placing a bid or listing a new auction, the standard Trade Me logo could change into a special golden kiwi logo instead.  If this happened, you simply needed to click it to claim your prize.

This made it very easy to support.  Whenever OMINS performed a list, it simply needed to check the page to see if it contained the special logo.  If it was there, the prize was collected.  Easy as that!

What we won

We were pleasantly surprised at the results! OMINS users won more prizes than anyone else, and by a large margin.   OMINS found 175 golden kiwi’s in total, and of those…

  • 43 were Trade Me t-shirts
  • 122 were $20 Trade Me account credits
  • 5 were $1,000 Trade Me shopping sprees!

We’re very happy about these results (and so are our users)!  It seems OMINS is a virtual four-leaf clover. :)

Conclusion

There appeared to be a common misconception that using automated software put you at a great disadvantage in this competition.  However, users of OMINS experienced quite the opposite…

When there’s a change on Trade Me - whatever it may be - we react immediately to support it.  Snipesoft works hard every day to give you the best possible advantages - whether it be day-to-day tasks like listing your auctions, or one-off specials like this competition.

If you’re interested in expanding your business, cutting your workflow or putting yourself at an advantage over your competition, take a look at what OMINS has to offer or contact us for more information. We’d love to hear from you!

For your viewing pleasure…

Claiming the Trade Me t-shirt…
Claiming the tshirt

Claiming the Trade Me credit…
Claiming the credit

Claiming the shopping spree…
Claiming the shopping spree



We have an Alexa Graph.

March 19, 2009 – 3:15 pm

Alexa is a site that ranks the popularity of websites. They rank your site against all the other sites in the world.

For instance, Trade Me was the 1,005th most popular site in the world yesterday.
http://www.alexa.com/data/details/traffic_details/trademe.co.nz

If the site has ever been in the top 100,000, they display a graph of how your rank changes over time. You can see the Trade Me page above has a nice graph.

Whereas, for instance, the software-for-trademe.co.nz page below has never had a rank below 100,000- so it does not have a graph.
http://www.alexa.com/data/details/traffic_details/software-for-trademe.co.nz

Being a web application company, this ranking is something we check regularly. Our rank has been getting better and better over the the last few months!

Yesterday, snipesoft.net.nz got a rank of 84,256. This is the first time snipesoft.net.nz has had a rank of under 100,000…. so today we g0t a graph - yay! :)
http://www.alexa.com/data/details/traffic_details/snipesoft.net.nz



OMINS - 1 system, 9 marketplaces

March 5, 2009 – 4:19 pm

OMINS now supports Trade & Exchange, Lixtor, WhatsOnSale, PriceSpy and PriceMe!

When selling online, it’s important to get your products out there and in front of as many potential customers as possible.  This of course means you should be listing on as many marketplaces as you can to reach the widest possible audience.

And OMINS makes this easy!  As the only true multi-channel system in New Zealand, all major online marketplaces are supported and fully integrated into the system. It’s a simple matter of signing up to a marketplace and clicking a box.  It couldn’t be easier!

OMINS was the first auction management system in New Zealand to support Sella (by 6 months!) and now we’re very happy to announce we are also the first to support Trade & Exchange, Lixtor, What’s on sale, PriceSpy and PriceMe.

As of today, OMINS supports the following marketplaces:

  1. Trade Me (www.trademe.co.nz)
  2. Sella (www.sella.co.nz)
  3. Zillion (www.zillion.co.nz)
  4. Trade & Exchange (www.tande.co.nz)
  5. Lixtor (www.lixtor.co.nz)
  6. What’s on sale? (www.whatsonsale.co.nz)
  7. PriceSpy (www.pricespy.co.nz)
  8. PriceMe (www.priceme.co.nz)
  9. Your own, fully integrated e-commerce site!

Coming soon:


Multi-channel marketing is a great way to expand your business, and OMINS can help you achieve that with ease.  Why would you use anything else?

Contact us if you’d like more information about getting your products on New Zealand’s best marketplaces.